Department of IT & Electronics,

Government of Uttar Pradesh

C.M. Helpline

The Uttar Pradesh Chief Minister Helpline (UP CM Helpline) is a 500 seater Call Center with a “Single Toll Free Contact Number - 1076” for identified public services rendered by the Government of Uttar Pradesh and its entities to improve citizen services.

Uttar Pradesh Development Systems Corporation Limited (UPDESCO) is the implementation agency for UP CM Helpline on behalf of IT & Electronics department, Govt. of UP. The Helpline Call Center has been set up on 5th & 6th Floor of Cyber Tower in Gomti Nagar, Lucknow. The Helpline was formally inaugurated by the Hon'ble Chief Minister on 4th July 2019.

The UP CM Helpline has the capability of handling both incoming and outgoing calls. Citizens can register their references (Complaints/ Demands/ Suggestions) by dialing the toll free number – 1076. These references are registered by the Helpline Call Center Executives (CCEs) on Integrated Grievance Redressal System (IGRS), also known as Jansunwai. These CM Helpline references are routed within IGRS to the concerned officials of respective departments. Once the complaint is redressed by concerned official and Action Taken Report (ATR) or Akhya is submitted on IGRS, an outbound feedback call is made to the complainant for feedback and depending on which, the complaint is closed or escalated to next level as per the departmental escalation matrix (L1 to L4).

The Helpline receives calls pertaining to public grievances from across the State and stretch the reach of higher authorities of departments to the last official deployed on the ground. The L1-L4 mapping framework with level wise timeline is highly customizable. The CCEs deployed at the UP CM Helpline Call Center also provide information to callers on various government schemes.

In view of Covid-19 pandemic, the UP CM Helpline has been utilized as an emergency helpline by the State Government since 23rd March 2020. Helpline is currently functioning as Covid-19 Control Center for Inbound/ Outbound calls pertaining to Covid-19 pandemic. It is being used for registration of Lockdown & Health related complaints through Inbound process and promoting prevention of Covid-19 through informatory Outbound calls to control rooms of various districts, Gram Pradhans, Parshads, Secretaries, ASHA/ANM workers, immigrants, migrants, nigrani samiti etc. Helpline has also played a vital role in bringing back stranded Kota students and migrant workers across the nation during Lockdown by registering their details / grievances and forwarding to concerned authorities for further action. In addition, calls to the Health Department control room (1800-180-5145) are also being diverted to the CM Helpline.