Department of IT & Electronics,

Government of Uttar Pradesh

Common Service Center

Implemented under the National e-Governance Plan (NeGP) and formulated by the Ministry of Electronics and Information Technology (MeitY), Government of India, the Common Services Centers (CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government, Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment, banking, insurance, pension, utility payments, etc.

The Scheme is being implemented in a Public Private Partnership (PPP) framework with a focus on rural entrepreneurship. CSCs have been set up by implementation partners called as District Service Providers (DSP's), who are appointed by District e-Governance Societies (DeGS) through a transparent bid process. CSCs are operated and managed by Village Level Entrepreneurs (VLEs) who are appointed by the DSPs.

CSCs also known as Jan Seva Kendras are located at the Gram Panchayat level. The vision behind this is to provide services to the citizens near to their home. UPCSC is the world’s largest government approved ICT enabled network and is ideally positioned to strengthen India’s banking network, by extending the business correspondent network. The rural entrepreneurship is expected to rise in the times to come. Efforts are being made by the PPP partners to bring in services where even the physical delivery of goods may be made through this CSC network.

To facilitate the successful implementation of the CSC Scheme, Center for e-Governance which is the nodal body for the implementation of e-Governance in the state issues directives from time to time for the under mentioned objectives:

  • Ensure systemic viability & sustainability of the CSC Scheme
  • Monitor achievements of the outcomes by the CSCs
  • Enable delivery of G2C and B2C services through CSCs
  • Provide a standardized framework for collaborative decision making
  • Build stakeholder capacity and replicate best practices

CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-Governance on a massive scale.

CSCs provide high quality and cost-effective video, voice and data content and services, in the areas of e-Governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it offers web-enabled e-Governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills.

In addition to the universe of G2C services, the CSC Guidelines envisage a wide variety of content and services that could be offered as listed below:

  • Agriculture Services (Agriculture, Horticulture, Sericulture, Animal Husbandry, Fisheries, Veterinary)
  • Education & Training Services (School, College, Vocational Education, Employment, etc.)
  • Health Services (Telemedicine, Health Check-ups, Medicines)
  • Rural Banking & Insurance Services (Micro-credit, Loans, Insurance)
  • Entertainment Services (Movies, Television)
  • Utility Services (Bill Payments, Online bookings)
  • Commercial Services (DTP, Printing, Internet Browsing, Village level BPO).

The Scheme creates a conducive environment for the private sector to play an active role in the development of rural India. There are multiple companies working as DSPs in the state. These companies bring a bouquet of business to citizen services that are useful for the rural population. The benefits of the scheme include lesser pressure on the government officers for delivery of various certificates. The citizens are benefitted by paying lesser amount of service charges and receive the service near to their home. The government also gets a fair assessment of the quality of service by continuous monitoring of the service levels. The district administration has full control over the working of the DSP companies since the decentralization of the CSC scheme gives full administrative control to the district authorities.